Disclaimer & Legal Information

Nellai Halwa Kadai operates as a retailer and e-commerce platform, not as a halwa manufacturer. We source halwa products from reputed, quality-tested halwa manufacturers in Tirunelveli, Tamil Nadu. We sell these products to you and arrange delivery to your address across India.

As a retailer with delivery, our process involves:

• Receiving orders through our online platform
• Sourcing fresh halwa from our partner manufacturers
• Quality checking and verification before dispatch
• Premium packaging with our branding
• Arranging secure courier delivery to customers across India

All halwa products distributed through our platform are sourced from established halwa manufacturers in Tirunelveli who:

• Follow traditional recipes and methods
• Use premium quality ingredients (pure ghee, premium wheat, natural sweeteners)
• Maintain proper food safety and hygiene standards
• Have established reputations in the halwa industry

Original manufacturer branding is preserved on products, and we add our premium packaging for safe delivery and brand consistency.

Product Liability: As distributors, we ensure quality checks and proper handling. However, any issues related to the halwa product itself (taste, quality, ingredients, manufacturing defects) are the responsibility of the original manufacturer. We maintain records of sourcing for transparency and legal compliance.

Retail & Delivery: As the retailer and the party arranging delivery, we are responsible for:

• Safe and secure packaging before dispatch
• Handing over the order to the courier and tracking until delivery
• Order fulfillment accuracy (correct items and quantities)
• Customer service and support for delivery-related issues

Quality Assurance: We conduct quality checks on all products before dispatch, but final product quality, taste, and freshness depend on the manufacturer's standards and production practices.

We are committed to customer satisfaction and will:

• Address delivery issues promptly
• Handle packaging and courier-related problems
• Provide refunds or replacements for damaged products during transit
• Maintain transparency about product sourcing
• Assist in resolving any concerns with manufacturers when needed